Clinical Client Services Manager

Job Summary

Serving as the primary contact for designated clients, the full-time Clinical Client Services Manager will manage service activities, implement new programs, and maintain client relationships in a remote work environment.

Key responsibilities

• Handles service activities to support existing client relationships and implement new programs
• Acts as primary contact and advocate for assigned clients, ensuring timely communication and issue resolution
• Maintains accurate documentation of client interactions and coordinates performance meetings with clients

Required qualifications

• Bachelor's degree in a related field or equivalent experience; high school diploma required if equivalent experience
• Minimum two years' experience in a client, account, or project management position with complex customer support
• Experience servicing managed health care plans (HMO, PPO, POS) preferred
• Proficient in MS Office with experience in database management and spreadsheet creation