Clinical Customer Service Representative
Job Summary
Providing remote clinical support, the full-time Clinical Customer Service Representative will manage medication refill requests, prior authorizations, and respond to patient messages while navigating electronic health records in a fast-paced environment.
Key responsibilities
- Navigate electronic health records to validate and document patient information while ensuring HIPAA compliance
- Handle a high volume of inbound calls for scheduling, medication refills, and insurance inquiries, ensuring resolution to each call
- Utilize critical thinking to assess caller needs and escalate complex issues to clinical staff as necessary
Required qualifications
- High School Diploma or GED
- 2-5 years of relevant experience in a clinical or customer service setting
- Ability to work full-time during training for four weeks, Monday through Friday, 8 a.m. to 4:30 p.m
- Willingness to work one weekend day every third weekend
- No supervisory experience required
Complete Job Description
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