Clinical Customer Success Manager

Job Summary

Serving as a strategic advisor to a portfolio of H1's largest clients, the full-time Senior Customer Success Manager will manage complex accounts, drive adoption and value realization, and lead executive-level conversations remotely.

Key responsibilities

• Act as the primary strategic contact for enterprise accounts, ensuring alignment on objectives and long-term success
• Develop and execute account strategies, including implementation plans, success metrics, and renewal readiness
• Conduct regular executive business reviews to communicate performance against KPIs and identify growth opportunities

Required qualifications

• 5+ years of experience in Customer Success or Account Management within an Enterprise B2B SaaS environment
• Proven experience managing complex, high-ARR accounts with senior stakeholders
• Strong project management skills across multi-threaded initiatives
• Experience in or with Life Sciences organizations preferred, with a focus on Medical Affairs or Clinical experience
• Demonstrated ability to manage renewals and identify expansion opportunities