Clinical Lab Customer Service Representative

Job Summary

Working full-time during the evening shift, the Clinical Lab Customer Service Representative will manage critical patient results reporting, handle telephone inquiries related to laboratory services, and ensure effective communication with healthcare professionals in a remote capacity.

Key responsibilities

• Answers telephone calls and provides information regarding specimen status, test results, and billing inquiries
• Interprets and documents critical patient results accurately and promptly to the appropriate healthcare personnel
• Schedules patient appointments and ensures follow-up communication for all inquiries and requests

Required qualifications

• Associates' degree from an accredited college or university or equivalent experience
• Three years of relevant customer service or laboratory experience in a healthcare setting
• Familiarity with medical terminology and ability to maintain patient confidentiality
• Proficiency in typing at least 60 words per minute
• Experience navigating multiple software applications, including electronic medical record systems