Clinical Operations Director

Job Summary

Leading a dedicated clinical team, the full-time Clinical Operations Director will ensure exceptional patient care quality, define and monitor metrics, and integrate AI tools to enhance operational efficiency in a remote setting.

Key Responsibilities

• Own and define quality metrics for patient experience, implementing continuous monitoring and feedback systems
• Guide the clinical team through hiring, onboarding, and performance management while overseeing staffing and productivity
• Collaborate with Product and Engineering to embed quality standards into workflows and drive AI integration in clinical operations

Required Qualifications

• 5+ years in clinical operations or healthcare quality, with 3+ years in a leadership role
• Experience managing high-volume care operations and building performance management systems
• Proficient in SQL or equivalent and comfortable working with BI tools like Metabase
• Knowledge of HIPAA regulations and clinical documentation requirements
• Ability to thrive in fast-paced, ambiguous environments and communicate effectively with diverse stakeholders