Clinical Support Specialist (CDCES)
Job Summary
Providing remote support from 8:00 AM to 5:00 PM PST, the full-time Clinical Support Specialist (CDCES) will deliver product education, training, and escalated technical support to customers and healthcare professionals through telephone and video conferencing.
Key responsibilities
- Respond to inbound calls or emails for escalated clinical support within one business day
- Conduct virtual training sessions and educational classes on diabetes management and Tandem products
- Document customer interactions accurately in the CRM system and communicate with field teams as needed
Required qualifications
- Certified Diabetes Care and Education Specialist (CDCES) or CDCES-eligible
- RN, RD, RPh, or equivalent education and experience
- Five years of clinical diabetes experience, including education programs for customers and healthcare professionals
- Two years of hands-on experience with insulin pumps and Continuous Glucose Monitoring systems
- Proficiency in Microsoft Office Suite and familiarity with electronic documentation systems
Complete Job Description
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