Clinical Workflow Analyst
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Job Summary
To support federal healthcare technology initiatives, the remote Clinical Workflow Analyst will diagnose EHR issues, manage application support cases, and enhance clinical workflows while occasionally traveling for go-live support.
Key responsibilities
- Investigate and resolve complex Tier II/III clinical application issues, ensuring operational continuity
- Manage application support cases from initial contact to user-confirmed resolution, maintaining thorough documentation
- Evaluate the impact of application changes on workflows and communicate findings to stakeholders
Required qualifications
- 5+ years of professional experience supporting electronic health records (EHR) or clinical applications
- Experience supporting clinical workflows within military healthcare EHR environments
- Proficiency in handling application support cases using ServiceNow
- Active U.S. Government Secret security clearance
- Strong functional troubleshooting and analytical skills
Complete Job Description
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