Cloud Operations Administrator
Job Summary
Working remotely on a full-time basis, the Cloud Operations Administrator III will support and manage day-to-day operations of customer-hosted cloud environments, perform advanced troubleshooting, and mentor junior team members during 2nd shift EST hours.
Key Responsibilities
- Perform advanced troubleshooting for complex cloud issues, including priority incidents and service failures
- Conduct test and production upgrades on hosted systems within the Jenzabar One ecosystem
- Provide root cause analysis and detailed incident reports for resolved issues, while driving process improvements
Required Qualifications
- 4-6 years of experience in a cloud or systems administration role
- Bachelor's Degree in Computer Science, IT, or a related field, or equivalent practical experience
- Advanced knowledge of cloud technologies, networking, and automation tools
- Familiarity with scripting languages such as T-SQL, PowerShell, or Python
- Expert troubleshooting skills for complex cloud-related problems
Complete Job Description
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