Cloud Operations Manager
Job Summary
Leading a high-performing team in a remote environment, the full-time Cloud Operations Manager will oversee client support and technical operations, focusing on service quality, team development, and continuous improvement.
Key responsibilities
- Manage team performance, including hiring, onboarding, and workforce planning, while ensuring 24x7 coverage and service delivery
- Oversee ticket health, incident management, and operational practices, utilizing data and automation to enhance efficiency and client experience
- Collaborate with cross-functional teams to coordinate operational priorities and drive measurable improvements in service performance
Required qualifications
- Five or more years of experience in cloud operations or managed services, with at least three years in a management role
- Strong knowledge of Microsoft Azure infrastructure and experience leading technical support or service delivery teams
- Proven track record in managing service delivery in a 24x7 environment, including workforce and capacity planning
- Experience in communicating effectively with technical and non-technical stakeholders, including reporting on service performance and KPIs
- Ability to use service data to identify trends and implement solutions that improve client experience and operational efficiency
Complete Job Description
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