Cloud Service Technician
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Job Summary
Providing frontline support in a remote environment, the full-time Cloud Service Technician will manage service tickets, troubleshoot customer issues, and ensure a customer-first experience while meeting assigned metric goals.
Key responsibilities
- Maintain an active presence in assigned queues and manage service tickets according to internal policies
- Perform Tier 1 troubleshooting on live calls and escalate high-priority issues as necessary
- Contribute to knowledge base articles and participate in team discussions to enhance service delivery
Required qualifications
- Intermediate understanding of networking concepts such as IP addresses and DNS
- Proficiency in Microsoft Office and general computer usage
- Experience in application support and troubleshooting fundamentals
- Basic knowledge of cloud technology and virtualization
- Passion for delivering outstanding customer service
Complete Job Description
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