Cloud Solutions Advisor
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Job Summary
Working remotely, the full-time Cloud Solutions Advisor will manage client relationships by optimizing their SmartSimple cloud instances, advising on best practices, and resolving technical issues while collaborating with cross-functional teams.
Key Responsibilities
- Maintain and enhance SmartSimple cloud instances for Premium Support clients
- Advise clients on configuration best practices and deliver tailored technical solutions
- Investigate complex client issues, performing troubleshooting and root-cause analysis
Required Qualifications
- Bachelor's degree in Technology or equivalent experience
- 3-5 years of experience in a client-facing technical role such as support or solutions engineering
- Proficiency in HTML, CSS, JavaScript, and SQL; familiarity with XML and JSON is a plus
- Knowledge of integration protocols and Software as a Service (SaaS) solutions
- Experience with application configuration within a CMS or similar environment
Complete Job Description
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