Cloud Support Consultant
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Job Summary
Working remotely on a full-time basis, the Cloud Support Consultant will provide Tier 2 client infrastructure support, managing incidents end-to-end while ensuring timely resolution of complex escalations in AWS and Windows/Linux environments.
Key responsibilities:
- Manage client incidents from identification to resolution, handling escalations in Windows and Linux server environments
- Administer end-user and security profiles across multiple servers and configure AWS cloud environments for performance optimization
- Develop automation scripts and maintain internal documentation for support procedures and best practices
Required qualifications:
- Minimum of 5 years of hands-on experience with AWS cloud environments and infrastructure support
- Experience supporting network infrastructure, including routers and firewalls
- Bachelor's degree or equivalent education with at least 5 years in a client-facing support role
- Proven experience with Windows and Linux systems in mission-critical environments
- Competency in server administration, security protocols, and scripting using languages such as PowerShell or Bash
Complete Job Description
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