Cloud Support Technician
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Leading a cloud support team, the full-time L2 Cloud Support Technician will manage day-to-day operations, ensuring high-quality technical support services and adherence to service level agreements while working remotely.
Key responsibilities
- Manage team performance by setting expectations and providing ongoing coaching and feedback
- Oversee ticket management and service delivery performance, ensuring quality issue resolution
- Lead continuous improvement efforts, including process enhancements and knowledge sharing
Required qualifications
- Bachelor's degree and 5+ years of experience in technical support or cloud operations
- Experience leading or supervising team members in a support or operations environment
- Working knowledge of cloud support operations and service delivery models, preferably Microsoft 365
- Experience managing performance against KPIs/SLAs, including reporting and data analytics
- Ability to manage priorities in a fast-paced operational environment
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,078 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
