Cloud Support Technician
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Job Summary
Providing advanced break/fix and cloud remediation support, the full-time L2 Cloud Support Technician will assist clients with Microsoft 365 services, manage escalated cases, and mentor Cloud L1 technicians while working remotely.
Key responsibilities
- Provide live assistance to Cloud L1 technicians and take ownership of escalated cases
- Open and manage Microsoft support cases through Partner Center, ensuring timely resolution
- Conduct troubleshooting for Microsoft 365 services and identify customer needs beyond break/fix scope
Required qualifications
- 3+ years of relevant professional experience in a Microsoft 365 or cloud support environment
- Strong knowledge of Microsoft 365 administration, including Exchange Online, Teams, and SharePoint
- Technical proficiency in troubleshooting Microsoft Entra ID, Conditional Access, and Intune
- Experience with Microsoft Partner Center and cloud solution provider programs preferred
- Ability to work independently and manage multiple tasks in a fast-paced environment
Complete Job Description
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