Club Vacatia Success Manager
Job Summary
Proactively managing a portfolio of Club Vacatia Owners, Members, and Guests, the full-time remote Club Vacatia Success Manager will build relationships, educate members on benefits, and enhance their overall experience through personalized engagement and support.
Key responsibilities
- Build meaningful relationships with members and provide personalized guidance throughout their ownership journey
- Educate members on Club Vacatia benefits, programs, and digital tools to drive adoption and engagement
- Identify and resolve friction points in the member experience by collaborating with internal teams
Required qualifications
- Bachelor's degree in Business, Hospitality, Communications, Customer Experience, or a related field, or equivalent experience
- 3+ years of experience in customer success, member services, account management, or a related customer-focused role
- Experience with proactive outreach and relationship management
- Strong organizational and time management skills with the ability to manage multiple priorities
- Experience using CRM or customer engagement technology platforms
Complete Job Description
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