CMA Telehealth Patient Care Technician
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Job Summary
Supporting virtual care programs, the full-time Telehealth Patient Care Technician will provide clinical and technical support, coordinate care for patients and teams, and ensure excellent customer service in a fully remote environment.
Key responsibilities
- Ensures exceptional customer service by maintaining a professional and helpful demeanor in all patient interactions
- Completes patient support calls and coordinates virtual consultations based on program needs
- Tests and troubleshoots hardware and connectivity issues for patients and care teams during virtual visits
Required qualifications
- High school diploma or GED
- Clinical certification as a CMA
- Preferred medical office experience as a CMA
- Proficiency with documentation in Electronic Medical Records
- Familiarity with Microsoft Office tools
Complete Job Description
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