CMS Licensed Customer Service Advocate

Job Summary

Providing prompt and courteous responses to customer inquiries, the full-time CMS Licensed Customer Service Advocate will work remotely, ensuring effective customer relations and resolving issues through research and collaboration with other departments.

Key responsibilities:

• Respond accurately and timely to customer inquiries via various communication channels
• Initiate adjustments and perform research to resolve customer issues, coordinating with other departments as necessary
• Maintain accurate records of customer feedback and complaints, providing recommendations for process improvements

Required qualifications:

• High School Diploma or equivalent
• Ability to handle high-stress situations and demonstrate good judgment
• Strong customer service skills with the ability to learn multiple computer systems
• Excellent verbal and written communication skills
• Basic computer operating skills and familiarity with standard office equipment