COBRA Operations Specialist
Job Summary
Working remotely in a full-time capacity, the COBRA Operations Specialist will manage internal communications, troubleshoot issues, and ensure timely resolution of account discrepancies related to COBRA and Direct Bill operations.
Key responsibilities
- Serve as an internal resource for troubleshooting and issue resolution regarding COBRA and Direct Bill
- Communicate with internal departments and Carriers to resolve account discrepancies and manage escalations
- Identify trends to enhance the experience for employers, consultants, and third-party vendors while creating efficiencies in processes
Required qualifications
- Detailed knowledge of COBRA and Direct Bill functions
- Experience in case management and issue resolution
- Ability to read and interpret carrier structures and File Error Reports
- Participation in ongoing learning and professional development
- Familiarity with HIPAA policies and standards
Complete Job Description
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