Cold Side Technical Service Specialist
Job Summary
Providing technical support for cold side foodservice equipment, the full-time Cold Side Technical Service Specialist will communicate with end users and field technicians over the phone and email, assisting with repairs and troubleshooting while working remotely.
Key responsibilities
- Deliver exceptional customer service by effectively communicating equipment information and troubleshooting solutions
- Provide technical support to end users and field technicians, managing over 30 cases per day
- Utilize equipment manuals and wiring diagrams to diagnose and resolve equipment issues, maintaining customer call information in a database
Required qualifications
- Experience in electric/gas appliance repair, refrigeration, or HVAC, or relevant training/schooling
- Proficiency in English, both written and verbal
- Strong computer skills, including familiarity with MS Word and Outlook
- Ability to multitask and thrive in a fast-paced, team-oriented environment
- Availability to work an 8-hour shift Monday through Friday between 7:00 AM - 7:00 PM CST or 8:00 AM - 8:00 PM EST
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 38,952 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
