Collections Account Specialist

Job Summary

Supporting high-value SendTech Clients, the full-time remote Collections Account Specialist will manage billing and collections activities, ensuring accuracy and client satisfaction while working Monday through Friday from 8:00 AM to 5:30 PM EST or 7:00 AM to 4:30 PM CST.

Key responsibilities

• Collect past-due accounts across multiple lines of business
• Correct billing errors and maintain client account integrity in applicable systems
• Collaborate with various business units to address client inquiries and requests

Required qualifications

• 2 or more years of client service experience
• Prior experience in collections, account management, or billing reconciliation (preferred)
• Proven time management and organizational skills
• Strong interpersonal skills and ability to work in a team environment
• Appropriate work-from-home setting for client-facing interactions