Collections Agent

Job Summary

Seeking a full-time remote Collections Agent, the ideal candidate will manage high-volume inbound and outbound calls to resolve patient account balances, provide account information, and negotiate payment arrangements while delivering exceptional customer service.

Key responsibilities

• Handle high-volume inbound and outbound calls to resolve patient account balances
• Provide clear, accurate account information, including charges, payments, and insurance details
• Negotiate payment arrangements and guide patients toward appropriate solutions

Required qualifications

• 2+ years of experience in collections, sales, or negotiation
• Experience in a high-volume call center environment (inbound and/or outbound)
• Bilingual (English/Spanish)
• Strong customer service skills with the ability to de-escalate and build rapport
• Clear communication skills and attention to detail