Collections Agent

Job Summary

Contacting members regarding outstanding balances, the full-time Collections Agent will manage account resolutions, equipment returns, and documentation while working remotely.

Key Responsibilities

• Resolve past-due accounts by contacting members with 61+ day outstanding balances and following established workflows
• Coordinate equipment returns by explaining requirements and assisting members through the return process
• Accurately document all member interactions, including call outcomes and account statuses, to ensure clear communication within the team

Required Qualifications

• Previous experience in collections, customer service, healthcare, billing, or a similar role preferred
• Comfortable making a high volume of outbound calls
• Able to handle difficult conversations professionally and empathetically
• Strong attention to detail and documentation skills
• Proficient in managing multiple systems and following through on tasks