Collections and Recoveries Manager
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Job Summary
Driving collections and recovery performance in a remote full-time capacity, the Collections and Recoveries Manager will manage third-party vendors, optimize delinquency strategies, and analyze performance data to enhance borrower experience and operational efficiency.
Key responsibilities
- Execute and optimize collections and recovery strategies to improve portfolio metrics
- Manage day-to-day performance of third-party vendors, holding them accountable to defined KPIs and SLAs
- Analyze data to identify trends and implement process improvements for enhanced collections outcomes
Required qualifications
- High School Diploma (or GED) required; Bachelor's Degree strongly preferred
- Minimum of 5 years of experience in collections, recoveries, or servicing operations, preferably in consumer lending
- Demonstrated experience managing third-party vendors to deliver business outcomes
- Strong analytical skills with the ability to use data for performance improvements
- Expertise in collections regulations and compliance requirements (e.g., FDCPA, CFPB guidance)
Complete Job Description
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