Collections Associate
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Job Summary
Managing early stage delinquent loan accounts, the full-time remote Collections Associate will provide empathetic service to members, negotiate payment arrangements, and ensure timely follow-up on commitments.
Key responsibilities:
- Review and collect on assigned delinquent accounts while adhering to regulations and policies
- Contact delinquent members through various communication channels and handle inbound inquiries
- Analyze member needs and negotiate payment plans to bring accounts current
Required qualifications:
- 1+ years of related experience in collections or customer service
- Experience in handling difficult customer service situations professionally
- Proficient computer skills with the ability to navigate multiple software applications
- Strong organizational and analytical skills
- Ability to work in a fast-paced, goal-oriented environment
Complete Job Description
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