Collections Associate

Job Summary

Managing and coordinating the collection of delinquent payments for auto loan accounts, the full-time Loss Prevention Associate will perform collection calls and emails, service inbound customer inquiries, and maintain accurate account notes in a remote environment.

Key Responsibilities

• Perform delinquent account collection calls, emails, or text messages assigned by management
• Service inbound customer calls pertaining to collections and maintain clear and descriptive notes
• Prepare delinquent accounts for pre-repossession status and assist with collection activities in difficult cases

Required Qualifications

• Proficiency in both Spanish and English is preferred
• One plus years' experience with collections in a call center environment
• Skip trace experience
• Auto collections experience is preferred
• Previous work in collections, preferably in the automotive industry