Collections Call Center Representative

Job Summary

Providing exceptional customer service, the full-time remote Collections Call Center Representative will manage inbound calls, process payments, and maintain customer accounts for a major telecommunications company.

Key responsibilities:

• Handle inbound calls and process payments for customer accounts
• Manage customer accounts by sending invoices and setting up autopay
• Assist management with special projects and ensure compliance with FDCPA regulations

Required qualifications:

• Must be 18 years of age or older
• High School Diploma or equivalent required; BA degree preferred
• At least 1 year of Customer Service experience required
• Call Center or Collections experience preferred
• Computer/technology savvy with the ability to operate multiple windows and tabs