Collections Manager
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Job Summary
Supervising a team of Collections Specialists, the full-time Front Line Collections Manager will lead daily operations, conduct performance reviews, and ensure compliance while working remotely with flexible hours, including some weekends.
Key responsibilities
- Direct and supervise Collections team members, providing mentorship and performance management
- Lead operational readiness initiatives, including the development of training materials and job aids
- Manage licensing renewals for agents and ensure compliance with regulatory requirements
Required qualifications
- 5+ years of collections experience
- Experience in call center or financial center management
- Familiarity with call-center technology, including automated dialers and call monitoring software
- Knowledge of FDCPA, TCPA, FCRA, and HIPAA regulations
- Understanding of state and federal employment laws
Complete Job Description
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