Collections Operations Coordinator

Job Summary

Working remotely, the full-time Operations Coordinator in Collections will engage with customers to discuss their payment options, maintain accurate records of conversations, and meet performance targets while fostering a supportive and professional environment.

Key responsibilities

• Engage with customers to understand their payment circumstances and propose workable payment plans
• Utilize established scripts and tools to ensure consistent and compliant conversations
• Maintain accurate records of calls and outcomes while meeting daily and weekly performance targets

Required qualifications

• 1+ year of experience in a phone-based, customer-facing role (collections, customer service, sales, or similar)
• Ability to work a remote schedule while actively participating in team collaboration tools
• Fast, reliable internet connection and a private, quiet workspace
• High school diploma or GED
• Familiarity with contact center technology and metrics