Collections Single Point of Contact

Job Summary

Collaborating with clients and internal teams, the full-time Collections Single Point of Contact will manage a pipeline of loans, handle inbound and outbound calls regarding payment arrangements, and explain loss mitigation options while working remotely.

Key responsibilities

• Maintain and manage an individual pipeline of loans, reviewing each weekly
• Handle inbound calls, return voicemails, and manage escalations within 24 hours
• Negotiate payment arrangements and explain available loss mitigation options to clients

Required qualifications

• High School Diploma or equivalent required
• 2-4 years of experience in mortgage servicing or a related field
• Proficient in Microsoft Office products
• Knowledge of the Fair Debt Collection Protection Act
• Ability to learn regulations and guidelines relevant to mortgage servicing