Collections Specialist
Job Summary
Working remotely, the full-time Collections Specialist will obtain payment updates, conduct high-volume collection efforts, and monitor accounts receivable performance while ensuring adherence to collection policies.
Key responsibilities
- Conduct high-volume daily outbound collection efforts via email and phone, documenting all activities in the ERP system
- Monitor A/R performance, maintaining over 90% of accounts within 3% past due, and follow up on balances over 30 days
- Maintain courteous communication and collaborate cross-functionally to resolve customer issues and support departmental operations
Required qualifications
- High school diploma or GED required; minimum 3 years of B2B collections or related experience
- Strong aptitude for numerical analysis and mathematical operations
- Intermediate proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and skilled in standard office technology
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