Collections Specialist

Job Summary

Working remotely on a full-time basis, the Collections Specialist will manage collection efforts by contacting patients, discussing payment arrangements, and resolving outstanding accounts while adhering to compliance policies.

Key responsibilities

• Place outbound phone calls to notify consumers of delinquent accounts and solicit payments
• Manage and follow up on assigned collection accounts, documenting call outcomes clearly and accurately
• Conduct all interactions with professionalism and respect, escalating issues to senior staff when necessary

Required qualifications

• Strong computer skills and working knowledge of Microsoft Office programs
• Ability to maintain confidentiality and communicate effectively in various situations
• Experience in customer service, with the ability to handle disgruntled callers tactfully
• Strong data entry skills and resourcefulness in problem-solving
• Collection experience is helpful but not required; ACA certification is a plus