Collections Specialist

Job Summary

To support the financial health of the organization, the full-time Collections Specialist will manage the timely collection of outstanding invoices through proactive outreach, negotiation of payment arrangements, and collaboration with internal teams to resolve billing disputes, either onsite in Norfolk, VA or remotely.

Key responsibilities

• Own the accounts receivable aging report, contacting past-due accounts promptly and consistently until payment is received
• Make daily collection calls and send follow-up communications to secure firm payment commitments while documenting each interaction
• Investigate and resolve billing discrepancies and disputes, partnering with internal teams to clear roadblocks to payment

Required qualifications

• Associate's degree in finance, accounting, or a related field
• 3-5 years of B2B collections experience with a proven track record of reducing past-due balances
• Strong understanding of accounting principles and practices
• Experience with accounting software such as Oracle, FACTS, or similar platforms
• Familiarity with financial reporting and analysis, including AR aging and DSO metrics