Collections Specialist

Job Summary

To support timely reimbursement processes, the full-time remote Collections Specialist will manage insurance claims follow-up, monitor payer accounts, and resolve payment issues while collaborating with internal teams to ensure efficient operations.

Key responsibilities

• Follow up on submitted insurance claims to ensure correct and timely payment
• Investigate denials, underpayments, and unpaid balances, determining appropriate resolution paths
• Collaborate with internal billing, pharmacy, and operations teams to resolve claim issues efficiently

Required qualifications

• High school diploma or GED
• Minimum of three (3) years of experience in collections related activities
• Experience providing customer service to internal and external stakeholders
• Basic proficiency with Microsoft Office (Word, Excel, PowerPoint)