Collections Specialist

Job Summary

To support cash flow management, the full-time remote Collections Specialist will manage customer accounts receivable, drive timely collections, and resolve billing and payment inquiries for clients across Canada.

Key responsibilities

• Directly communicate with business customers via email, video call, and phone to collect payment on overdue accounts
• Collaborate with the accounting and operations teams to address customer issues that may delay payments
• Monitor customer PO schedules and manage invoicing portals to ensure timely payment processing

Required qualifications

• Excellent communication skills, both verbal and written
• A natural inclination toward customer interaction and conflict resolution
• Ability to work independently and manage a list of tasks effectively
• Experience in accounting or collections is highly desired
• Familiarity with reading and interpreting invoices and contracts is a plus