Collections Specialist

Job Summary

To support customer account management, the remote Collections Specialist will assess past due accounts, perform outbound calls to resolve delinquency, and process payments while ensuring compliance with company policies.

Key responsibilities

• Perform outbound calls on past due accounts to facilitate resolution of delinquency
• Research delinquent accounts and determine the best course of action for resolution
• Process payments over the phone and provide relief options to customers facing hardships

Required qualifications

• High school diploma
• Minimum 1-year relevant experience in customer service or collections
• Strong computer skills including proficiency in Word and Excel
• Professional phone presence with excellent verbal and written communication skills
• Ability to handle stressful conversations with tact and diplomacy