Collections Specialist

Job Summary

Responsible for the day-to-day collections of open invoices, the full-time Collections Specialist will contact delinquent clients, document interactions, and propose potential account write-offs while working remotely from various home office locations.

Key responsibilities

• Contact assigned clients who are past due in payments and document conversations regarding payment status
• Propose potential account write-offs and prepare necessary documentation for third-party collection agencies
• Resolve account-related inquiries and handle inbound customer service calls professionally

Required qualifications

• High school diploma or equivalent
• 2 - 5 years of experience in call center, collections, customer service, or sales
• Strong Excel skills and ability to learn collection software
• Effective negotiation and communication skills
• Strong organizational skills with a focus on accuracy