Collections Specialist
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Job Summary
To support a growing team, the full-time remote Collections Specialist I will facilitate the collection of delinquent accounts, manage customer communications, and handle a high volume of calls in a metrics-driven environment.
Key responsibilities
- Handle collection calls and correspondence while maintaining a strong customer focus
- Reconcile customer disputes related to outstanding balances and effectively communicate with customers and branch personnel
- Meet portfolio and departmental goals while demonstrating sensitivity and compassion in difficult situations
Required qualifications
- Associate Degree in Accounting or a relevant field
- At least 2 years of experience in finance or accounting
- Strong foundation in spreadsheets, Excel, and Google Sheets
- Ability to navigate multiple technologies while engaging with customers
- Excellent negotiation and decision-making skills
Complete Job Description
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