Collections Supervisor

Job Summary

Responsible for overseeing the Collections Department, the full-time Collections Supervisor will manage staff performance, develop policies and procedures, and ensure timely follow-up on accounts while working remotely.

Key responsibilities

• Oversee collections department staffing, performance, training, and productivity
• Identify and resolve billing and collection issues, including discrepancies and short payments
• Generate reports on aged accounts receivable and collaborate with the Director of Revenue Management on account status

Required qualifications

• Associate Degree in business or equivalent with a minimum of four years of experience in Finance or Collections
• Proven supervisory experience and analytical/problem-solving skills
• Knowledge of medical billing and accounts receivable processes
• Strong technical skills, including advanced knowledge of Microsoft Office, particularly Excel and Access
• Experience in reducing Days Sales Outstanding (DSO) and medical collections preferred