Colorado Licensed Member Experience Advisor
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Job Summary
Serving as a key liaison between provider practices and Banner Plans & Networks, the full-time remote Senior BPN Member Experience Advisor will lead monthly meetings to review performance metrics, analyze data trends, and develop action plans to enhance the member experience.
Key responsibilities
- Develop and maintain relationships with internal and external stakeholders to foster a customer-centric culture
- Analyze customer experience data to identify improvement opportunities and drive continuous enhancement initiatives
- Serve as a subject matter expert on customer experience best practices, tools, and processes, communicating effectively with stakeholders
Required qualifications
- Bachelor's Degree in business, healthcare, or a related field
- Five years of relevant experience in process improvement and customer service
- Proven ability to partner with stakeholders to achieve customer experience outcomes
- Strong knowledge of healthcare operations and customer service principles
- Proficient in using personal software packages for communication and presentations
Complete Job Description
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