Communication Specialist
Job Summary
Working remotely in a part-time capacity, the Communication Specialist will engage with callers to capture sensitive information regarding workplace concerns, ensuring a high-quality customer experience while maintaining confidentiality.
Key responsibilities:
- Engage reporters with care and concern, ensuring their information is handled appropriately
- Answer calls promptly, following the intake process and exercising good judgment to meet caller needs
- Lead guided interviews with reporters, focusing on the quality and accuracy of report details
Required qualifications:
- Minimum typing speed of 35 WPM
- Experience using MS Office and ability to navigate proprietary software applications
- A quiet, secure home office with a recommended internet speed of 25 mbps download and 10 mbps upload
- Demonstrated emotional resilience in processing difficult information
- Ability to multi-task while accurately capturing details during interviews
Complete Job Description
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