Communication Specialist
Job Summary
To support a high-performance Contact Center team, the remote Communication Specialist will manage inbound calls regarding confidential workplace concerns, ensuring an exceptional customer experience while maintaining strict confidentiality and exercising good judgment.
Key responsibilities
- Engage reporters with care and concern, ensuring their information is handled appropriately
- Follow the intake process for calls from various industries, addressing caller needs with high accuracy
- Lead guided interviews to capture detailed reports while maintaining confidentiality
Required qualifications
- Outstanding customer service skills with a strong results orientation
- Ability to demonstrate emotional resilience in distressing situations
- Weekend availability, with the ability to work at least one weekend day per week
- Minimum typing speed of 35 WPM and experience using MS Office
- Comfort working in a fast-paced environment that values innovation and healthy debate
Complete Job Description
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