Communication Specialist
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Job Summary
To support a high-performance culture, the remote Communication Specialist will engage with reporters handling sensitive information, ensuring a positive customer experience while adhering to strict confidentiality and following an intake process.
Key responsibilities
- Engage reporters with care and concern, ensuring their information is handled appropriately
- Answer calls promptly and guide reporters through a structured interview process to capture accurate report details
- Maintain confidentiality of all reports and assist with special projects as assigned
Required qualifications
- Outstanding customer service skills with a strong results orientation
- Emotional resilience to remain calm in distressing situations
- Weekend availability, with the ability to work at least one weekend day per week
- Minimum typing speed of 35 WPM and experience with MS Office
- Comfort working in a fast-paced, candid environment that values innovation and healthy debate
Complete Job Description
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