Communications & Adoption Specialist
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Job Summary
To enhance user engagement and communication strategies, the remote Communications & Adoption Specialist will develop and execute release communications, manage user adoption portals, and administer user surveys to assess satisfaction and identify improvement opportunities.
Key responsibilities
- Develop and schedule release communications aligned with the customer's release calendar
- Manage and maintain the user adoption portal and communication channels to keep users informed
- Prepare and distribute system downtime notifications and urgent service announcements within established timelines
Required qualifications
- Minimum of 3 years of experience in communications, change management, or user engagement within an IT or healthcare environment
- Experience managing and maintaining content within SharePoint and MED365 platforms
- Experience developing, administering, and analyzing user surveys to assess satisfaction and engagement
- Must meet eligibility requirements for a Tier 3 background investigation
Complete Job Description
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