Community & Customer Experience Lead
Job Summary
To support a mission-driven food company, the full-time Community & Customer Experience Lead will build relationships with creators and customers, manage customer support, and develop community engagement initiatives while working remotely.
Key responsibilities
- Build and maintain genuine relationships with creators, influencers, and community members
- Oversee customer support, ensuring fast and empathetic responses to inquiries and issues
- Develop and implement programs to foster community engagement and user-generated content
Required qualifications
- Experience in community management or customer experience roles
- Proven ability to build and maintain relationships with diverse stakeholders
- Familiarity with AI tools and modern technologies for outreach and customer support
- Strong understanding of social media platforms and community engagement strategies
- Ability to transition from hands-on execution to team leadership as the role evolves
Complete Job Description
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