Community Engagement Manager

Job Summary

Managing the brand's online presence, the full-time Community Engagement Manager will oversee interactions on social media and review platforms, ensuring timely and empathetic responses while collaborating with various internal teams to enhance patient trust and engagement.

Key responsibilities

• Manage day-to-day responses across public community, social, and review platforms
• Triage sensitive or escalated issues to appropriate internal teams, maintaining regulatory compliance
• Implement proactive community engagement strategies that build trust and educate patients about advocacy

Required qualifications

• 3+ years of experience in community management, customer communications, or related fields
• Proven experience responding to customers in public channels, especially in regulated settings
• Exceptional written communication skills for translating complex topics into clear language
• Strong empathy for patients and caregivers navigating complex healthcare systems
• Healthcare experience is strongly preferred, with backgrounds in advocacy or care coordination a plus