Community Experience Lead

Job Summary

To build and grow community engagement and enhance customer experience, the fully remote Community Experience Lead will manage relationships with creators, influencers, and customers while ensuring high-quality support and communication of customer insights back to the business.

Key responsibilities

• Develop and maintain genuine relationships with creators, influencers, and brand advocates
• Directly handle customer support across primary channels, addressing inquiries and resolving issues
• Utilize AI and modern tools to enhance outreach, customer support workflows, and community engagement initiatives

Required qualifications

• Experience in community building, influencer relationships, or customer experience
• Strong understanding of social media and creator ecosystems
• Ability to work independently and manage multiple tasks effectively
• Familiarity with AI, automation, CRM, and productivity tools
• Experience in food, wellness, CPG, ecommerce, or mission-driven consumer brands is a plus