Community Experience Lead
Job Summary
To support a mission-driven food company, the fully remote Community Experience Lead will manage community engagement and customer support, focusing on building relationships with influencers and ensuring exceptional customer experiences.
Key responsibilities
- Identify and recruit creators, influencers, and brand advocates while managing outreach and ongoing relationships
- Handle customer support directly, responding to inquiries and resolving issues to strengthen customer relationships
- Develop programs and systems for community engagement, user-generated content, and feedback communication back to the business
Required qualifications
- Experience in community building, influencer relationships, or customer experience
- Strong understanding of social media and creator ecosystems
- Comfortable using AI, automation, CRM, and modern productivity tools
- Ability to create systems and improve processes effectively
- Experience with food, wellness, or mission-driven consumer brands is a plus
Complete Job Description
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