Community Experience Lead

Job Summary

To support a mission-driven food company, the full-time Community Experience Lead will build and manage relationships with creators, influencers, and customers while ensuring exceptional support and communication across various channels in a remote environment.

Key responsibilities

• Develop and maintain genuine relationships with community members, influencers, and brand advocates
• Oversee customer support operations, ensuring timely and empathetic responses to inquiries
• Utilize AI and modern tools to enhance outreach, support workflows, and community engagement initiatives

Required qualifications

• Experience in community building, influencer relations, or customer experience
• Strong understanding of social media and creator ecosystems
• Ability to work independently and manage multiple priorities effectively
• Familiarity with AI, automation, and CRM tools
• Background in food, wellness, CPG, ecommerce, or mission-driven brands is a plus