Community Experience Lead

Job Summary

To support a growing mission-driven food company, the full-time Community Experience Lead will build relationships with creators, influencers, and customers while ensuring exceptional customer support and experience in a remote work environment.

Key responsibilities

• Manage outreach and build long-term relationships with creators, influencers, and brand advocates
• Handle customer support directly, resolving issues and collecting feedback to enhance the customer experience
• Develop and implement systems for community engagement and user-generated content initiatives

Required qualifications

• Experience in community building, influencer relationships, or customer experience
• Strong understanding of social media and creator ecosystems
• Comfortable using AI, automation, and modern productivity tools
• Ability to work independently and manage multiple tasks effectively
• Experience in food, wellness, CPG, ecommerce, or mission-driven consumer brands is a plus