Community Experience Lead

Job Summary

To build and nurture genuine relationships, the full-time Community Experience Lead will manage community engagement and customer support for a mission-driven food company, ensuring fast and thoughtful service while fostering connections with creators, influencers, and customers in a remote work environment.

Key responsibilities

• Develop and maintain relationships with creators, influencers, and brand advocates while managing outreach and engagement initiatives
• Oversee customer support interactions, addressing inquiries and resolving issues to enhance the customer experience
• Utilize AI and modern tools to streamline workflows, improve processes, and analyze feedback for continuous improvement

Required qualifications

• Experience in community building, influencer relationships, or customer experience
• Strong understanding of social media and creator ecosystems
• Ability to work independently and manage multiple tasks effectively
• Familiarity with AI, automation, CRM, and productivity tools
• Background in food, wellness, CPG, ecommerce, or mission-driven consumer brands is a plus